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    • Home
    • About Us
    • Trips
      • India
      • Asia
      • Europe
      • Africa
      • Australia & NewZealand
      • South India Treks
      • North India Treks
      • Visa
    • Things to Do
    • Travel Now, Pay Later
    • Contact Us
  • Home
  • About Us
  • Trips
    • India
    • Asia
    • Europe
    • Africa
    • Australia & NewZealand
    • South India Treks
    • North India Treks
    • Visa
  • Things to Do
  • Travel Now, Pay Later
  • Contact Us

Terms & Conditions

PAYMENT POLICY

 

  • 100% payments to be made at the time of booking
  • The passport should be valid for 6 months from the date of departure and at the time of tour completion
  • Package cost is per person on a sharing basis. Rooms are on twin share basis. However, a third person in a room will be provided with a sofa cum bed or rollaway bed depending on the availability at the hotel at extra cost. No extra bed or cot will be given
  • Act of God such as climate, pandemic, natural disasters etc and also security threats, Government directives / closures might affect the itinerary, Celebrity Experiences India Pvt Ltd cannot be held responsible for the same

CANCELLATION POLICY

  • No charges will be applicable if cancellation request is received 50 days prior to departure
  • 100% cancellation charges applicable, if cancellation is received within 50 days prior to departure
  • No Shows and Early Departure will be charged 100% of the total invoice

REFUND POLICY

 

Voluntary Cancellation by the Passenger:

  • To cancel the holiday, the primary passenger on the booking must submit a written notice of cancellation to our office. Upon receipt, we will refund the cost of the tour after deducting the applicable cancellation charges as outlined below.
  • To compensate for the expected loss resulting from the cancellation, we have established a scale of charges that must be paid by you or anyone traveling with you:
  • From the date of booking until 45 days prior to the departure date, a cancellation charge of 30% of the package cost will apply.
  • From 45 days to 30 days prior to the departure date, a cancellation charge of 50% of the package cost will apply.
  • From 30 days to 7 days prior to the departure date, a cancellation charge of 100% of the package cost will apply.

Please note that certain hotels and vendors may have different cancellation policies. Upon booking confirmation, we will provide you with the revised cancellation policy specific to your tour package.


Changes Made by Us before Travel:

  • We reserve the right to make changes to your holiday program due to unforeseen circumstances. If you do not wish to accept a significant change, which we will inform you about prior to your departure, we will, if possible, offer you an alternative holiday of comparable or similar standard and price at no additional cost. Alternatively, we may offer you a less expensive holiday and refund the price difference. If you decline the alternative options provided, you have the choice to select a different holiday offered by us, paying or receiving a refund for any price difference. Alternatively, you can choose to cancel your holiday and receive a full refund of the deposits you have paid, excluding any amendment charges or visa fees.
  • However, please note that if the change is due to circumstances such as conflict, disturbances, terrorist activity, natural disasters, fires, or adverse weather conditions, we will only refund the deposits if the change occurs within 12 days or less prior to the departure date.


Circumstances Beyond Our Control:

  • We cannot provide compensation, reimburse expenses, or accept responsibility for any amount if, due to circumstances beyond our control, we need to modify your holiday after booking, are unable to deliver the agreed-upon holiday, or if you suffer any loss or damage of any kind. 
  • Circumstances beyond our control include events that were unforeseeable and unavoidable, even after taking all reasonable precautions. These circumstances typically include, but are not limited to, war, threat of war, airport closures, epidemics, natural or nuclear disasters, terrorist activities, civil unrest, industrial disputes, and adverse weather conditions.


Your Responsibilities:

  • We want all our customers to have an enjoyable and worry-free holiday. However, please remember that you are responsible for your actions and their impact on others. If we or any authorized person believes that your behavior may disturb or endanger other customers or our staff, or if it may cause damage or pose a risk, or if you are unfit to travel, we reserve the right to terminate your holiday and the corresponding contract. In such cases, you and your travel party will be denied access to the booked accommodation, transport, and any other travel arrangements included in your booking. We will not be liable for any refund, compensation, or additional costs you may incur. Alternatively, at our discretion, you may be allowed to continue with your holiday but subject to additional terms and conditions.
  • In addition to the aforementioned responsibilities and their impact on others, it is crucial that you prioritize your safety and the condition of the property you occupy. We are not liable for any accidents resulting from irresponsible behavior or accidents caused by broken glass, china, or similar objects that were left in a way that may cause injury.
  • While we want you to enjoy your holiday, we understand that alcohol consumption may be part of your experience. However, we expect you to consume alcohol responsibly, and we shall not be held liable for any injuries, losses, or damages resulting from impaired judgment caused wholly or partially by alcohol.
  • You and the members of your travel party will be jointly and individually liable for any damage to the accommodation, furniture, equipment, or other materials within the accommodation. This includes any legal costs incurred in pursuing a claim. It is your responsibility to report any breakages, defects, or damage promptly to the appropriate person.
  • If your behavior or the behavior of any members of your travel party causes a diversion, you and those members will be jointly and individually liable for all costs associated with the diversion. We cannot accept liability for the behavior of others in your accommodation or for any facilities or services withdrawn due to their actions.


If You Have a Complaint:

  • We strive to provide the best possible holiday experience. However, if you are not satisfied, please promptly report your concerns to the relevant person, such as the accommodation management or transport supplier. If they are unable to assist you, inform your holiday representative, and we will make every reasonable effort to resolve the issue. If you remain dissatisfied, please email us at contactus@trekmeup.com or phone at +91 8073047584 (24*7 Helpline) or mailing us at:  No.13-14, 2nd floor, Kothnur Main Rd, opposite Corporation Bank, JP Nagar 7th Phase, Bengaluru, Karnataka 560078. Please note that no complaints or refund requests will be entertained after the holiday program has concluded.


Responsibility for Documents and Possessions:

  • You are solely responsible for the risk and security of your baggage, belongings, currency, valuables, documents, and personal effects (collectively referred to as "baggage") throughout the tour. This applies during air travel, hotel stays, coach travel, excursions, or any other activities.
  • If you forget to carry or lose essential travel documents such as permits, passports, IDs, visas, tickets, etc., you may be forced to curtail the tour and incur additional expenses for which you are solely responsible.
  • Considering the above, please note the following:
  • We are not responsible or liable for any loss or damage to your baggage or its contents, whether due to theft, accidents, negligence, or other causes.
  • We are not responsible for any cancellations or curtailments of your tour resulting from the loss of baggage. We will not provide compensation or refunds in such cases.
  • Some insurance coverage may be provided for baggage loss or damage.
  • It is advisable not to carry valuables on the tour. However, if you choose to do so, we recommend using all available facilities to keep them secure throughout your journey. Some hotels offer safe deposit lockers for an additional fee.


PRIVACY POLICY

 

1) WHAT DO WE DO WITH YOUR INFORMATION?

  • When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
  • When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
  • Email marketing : With your permission, we may send you emails about our store, new products and other updates.

2.1) How do you get my consent?

  • When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
  • If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

2.2) How do I withdraw my consent?

  • If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at contactus@trekmeup.com mailing us at:  No.13-14, 2nd floor, Kothnur Main Rd, opposite Corporation Bank, JP Nagar 7th Phase, Bengaluru, Karnataka 560078 

3) DISCLOSURE

  • We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

4) PAYMENT

  • We use CC Avenue for processing payments. We/CC Avenue do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.
  • Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
  • PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
  • For more insight, you may also want to read terms and conditions of CC Avenue on www.ccavenue.com

5) THIRD-PARTY SERVICES

  • In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
  • For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
  • In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
  • Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
  • Links : When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

6) SECURITY

  • To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

7) COOKIES

  • We use cookies to maintain session of your user. It is not used to personally identify you on other websites.

8) AGE OF CONSENT

  • By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

9) CHANGES TO THIS PRIVACY POLICY

  • We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
  • If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
  • QUESTIONS AND CONTACT INFORMATION
  • If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at contactus@trekmeup.com mailing us at:  No.13-14, 2nd floor, Kothnur Main Rd, opposite Corporation Bank, JP Nagar 7th Phase, Bengaluru, Karnataka 560078 

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  • India
  • Asia
  • Europe
  • Africa
  • Australia & NewZealand
  • South India Treks
  • North India Treks
  • Things to Do
  • Travel Now, Pay Later
  • Contact Us
  • Terms & Conditions

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